Refund policy

Returns, Refunds and Cancellations.

We want you to be happy with your order from Empire Firewood. If there is a problem with your order, please contact us as soon as possible at info@empirefirewood.co.uk.
Damaged, incorrect or faulty orders
Please inspect your order when it is delivered. If your order is damaged, incorrect, incomplete or not as described, please contact us as soon as possible so we can investigate and put things right. We may ask you to provide photographs of the goods.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been prepared or dispatched for delivery, we will normally be able to cancel it and arrange a refund.
If your order has already been dispatched or delivered, please contact us before attempting to return any goods so that we can advise you on the available options.

Returns
Please do not return firewood to us without contacting us first. Where a return is agreed, we will provide instructions for the return or collection of the goods.
Goods should be kept in reasonable condition while a return or collection is being arranged.

Refunds
Where a refund is due, it will be made to the original payment method. Processing times may vary depending on your bank or payment provider.

Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights where goods are faulty, damaged, not as described or otherwise do not conform to your contract.
Contact
For questions about cancellations, returns or refunds, contact us at:
info@empirefirewood.co.uk